Effective Date: April 28, 2026
Applies To: All clients, partners, and entities working with Zeitra
1. Acceptance of This Policy
By engaging Zeitra, authorizing work, submitting payment, approving a scope, granting system access, or continuing to use delivered systems, the client acknowledges and agrees that this policy is binding and enforceable.
Acceptance applies regardless of whether services are rendered under a signed agreement, invoice, written authorization, or verbal approval. Continued collaboration or use of delivered automation constitutes ongoing acceptance of this policy.
2. Origin Builds (One-Time Automation Builds)
Tier Selection & Deposit
All Origin Builds are scoped into a tier (Foundation, Bridge, Operations, or Enterprise) before work begins. The deposit at signing equals the minimum of the agreed tier. The maximum of the tier is the price ceiling and will not be exceeded without explicit written approval from the client.
Once work has commenced, the deposit is non-refundable, as it compensates Zeitra for time, labor, planning, system design, and intellectual effort already committed.
Build Process & Final Pricing
- Builds are documented in real time within the Origin Build Log.
- Updates are provided to the client at threshold check-ins (25%, 50%, 75%, and 100% of node budget) whenever a threshold is crossed.
- Upon completion, the final project total is calculated based on the actual size of the delivered build, capped at the tier maximum unless an upgrade was approved in writing.
- The remaining balance is reconciled by deducting the deposit from the final calculated total. If the final total falls below the tier minimum, the client pays the tier minimum (the deposit covers it).
Payment of the remaining balance is due upon delivery.
Tier Overflow
If during the build the scope grows toward the tier ceiling, work is paused and the client is offered three options: swap an in-scope item for the new addition (no price change), defer the new addition to a Phase 2 build (future quote), or upgrade to the next tier (new ceiling locked). Work resumes only after the client confirms a path forward.
Special-Case Engagements
Some builds involve unique work outside standard tier math, such as heavy reverse-engineering, parity migrations from another platform, or research-driven spike engagements. These receive a flat investigation fee documented in the agreement on top of standard build pricing. Once paid and initiated, the same non-refundability standards apply.
Payment Plans
The remaining balance after deposit may be split across 1 to 6 monthly payments via the Origin Finance Plan, with the term chosen by the Client at delivery. The plan applies to the final reconciled total from the Build Log, regardless of how that total was reached. Plan election happens at delivery (not at Origin Build Agreement signing) once the actual final number is known. The deposit at signing is unaffected by the plan election. The build is handed off immediately upon signing of the Origin Finance Agreement. The first auto-charge runs 30 calendar days after signing, with each subsequent charge processing monthly until the term completes.
Delivery & Acceptance
Delivery includes the completed automation and the associated Origin Build Log documenting what was implemented.
Clients may report objective build errors within five (5) business days of delivery. Approval, acceptance, or continued use of the automation constitutes acknowledgment of satisfactory completion.
Refund Conditions
Refunds are considered only in the event Zeitra is unable to deliver the automation as defined by the agreed scope.
- The deposit is non-refundable under all circumstances once work has begun.
- Dissatisfaction, preference changes, or requests outside the agreed scope do not qualify for refunds.
- Chargebacks or disputes submitted without prior written notice will be treated as a breach of this policy.
3. Workflow Elevation (Changes & Improvements)
Workflow Elevations refer to modifications, enhancements, extensions, or adjustments to live automations after handoff.
- Elevations are not included in Origin Builds or in Continuum Care.
- All Elevations are scoped, scored using the Workflow Elevation Point Library, and invoiced separately at $50 per point with a $50 minimum.
- Once approved and initiated, Elevation work follows the same non-refundability standards as Origin Builds.
4. Continuum Care (Maintenance Services)
Service Scope
Continuum Care provides ongoing operational oversight to keep your live automations running. This includes weekday system health checks, same-day response when something breaks, custom error handling, keeping n8n and your workflow logic up-to-date so things keep running, compatibility updates when a third-party tool changes its API or auth method, partner dashboard with live execution metrics, weekly updates, monthly outcome reports, dedicated communication channel, and credential management. Anything that changes what your system does, including new features, new integrations, or new logic, is not included and requires separate Workflow Elevation scoping.
Care Tiers & Pricing
Care is priced on the total value of all live builds combined under the partnership. One monthly fee covers the whole automation setup. When a new build is added or a workflow is retired, the total updates and the Care fee adjusts on the next billing cycle.
Billing & Termination
Care begins the day after the partnership agreement is signed. The first month's fee is collected via Stripe before activation. Minimum term is one month. After that, either party may terminate with 14 days written notice. Monthly Care fees are non-refundable, as each payment secures dedicated monitoring, availability, and operational capacity for that period.
Service Credits
If Zeitra materially fails to provide agreed Care services during a billing period, pro-rated service credits may be issued at our discretion. No cash refunds are provided for Care services.
5. Discounts
- Partner Discount (15% off): Available to active Continuum Care partners (3+ months) or clients who have completed two or more Origin Builds. Applies to all Origin Builds and Workflow Elevations.
- Repeat Discount (10% off): Available when a new Origin Build is booked within thirty (30) days of a previous build's handoff.
- Discounts do not stack.
6. Disputes & Chargebacks
Clients agree to raise any concerns directly with Zeitra prior to initiating a chargeback or formal dispute. Unauthorized chargebacks, payment reversals, or disputes that contradict this policy may result in immediate suspension of services, revocation of support access, and collection efforts for unpaid balances.
7. Policy Supremacy
This policy supplements and supports all executed agreements. In the event of conflict, the governing agreement shall control, except where this policy provides additional protection or clarification.
8. Acknowledgment
By working with Zeitra in any capacity, the client acknowledges that they have read, understood, and agreed to this Refund & Dispute Policy in full.