Effective Date: December 16, 2025
Contracting Entity: Zeitra ("Zeitra", "we", "us")
Client: the entity or person contracting Zeitra ("Client")
Note: This Terms of Service is a client-facing summary of key business terms and should be used alongside any executed proposal, statement of work, or master services agreement. In case of conflict, the executed agreement governs.
1. Services & Scope
Zeitra provides automation design, build, integration, monitoring, and maintenance services, primarily executed inside n8n. Services fall into three categories: One-Time Builds (new automation projects and integrations), Change/Improvement Work (scoped modifications to existing automations), and Maintenance/Partnership (ongoing operational care and monitoring). Each engagement is scoped and priced per proposal or invoice.
2. Ownership & Accounts
Upon full payment, the Client owns the automation deliverables created for them. Automations are implemented in the Client's n8n account, which the Client must create and control. We retain ownership of pre-existing tools, templates, libraries, and operational frameworks used to deliver services. We grant the Client a license to use any such tools as necessary to operate the delivered workflows.
3. Payment Terms (Builds)
A 50% estimated deposit is required to commence any one-time build or change/improvement. Once work begins, the deposit is non-refundable. We document work in the Origin Build Log. The final project total is calculated from the documented nodes and complexity; the initial deposit is deducted from the final reconciled total. Any increase from the initial written estimate is strictly capped at 2x the original estimate (hard maximum). Changes or additional scope requested after execution begins are treated as separate work and billed independently.
4. Payment Terms (Maintenance)
Maintenance is billed monthly in advance and continues month-to-month unless terminated per Section 11. Monthly maintenance fees are non-refundable. Either party may terminate a Partnership with 14 days' written notice, unless otherwise agreed in a signed contract.
5. Change / Improvement Pricing
Change work uses a procedure-based point system. Each request is scoped, estimated, and approved in writing before execution. Minimum charges apply.
6. Documentation & Logs
We provide the Client with the Origin Build Log and the Elevation Log as a record of work performed and complexity decisions. The Logs are provided for transparency and reconciliation only and are not intended as an operational training manual.
7. Access, Credentials & Security
The Client supplies any required third-party credentials as needed for integrations. Clients may use OneTimeSecret, OAuth flows, or an agreed secure transfer method. We do not store credentials outside of the client's n8n instance. Operators work within the Client's n8n account only.
8. Warranties & Performance
We perform services using reasonable skill and care consistent with industry standards. We do not warrant that automation will be error-free or uninterrupted. We do not guarantee specific business results, only that deliverables will function as specified in the agreed scope.
9. Liability & Indemnification
Our maximum aggregate liability for a given engagement is limited to the total fees paid by the Client to Zeitra for the specific engagement that gave rise to the claim. Neither party is liable for lost profits, loss of data, or other indirect or consequential damages except as required by law. The Client agrees to indemnify and defend Zeitra against claims arising from Client-supplied content, misuse of deliverables, or unauthorized third-party integrations.
10. Confidentiality
Both parties will keep confidential information confidential and use it only to perform obligations under this Agreement. We will not disclose or reuse Client proprietary workflow logic or data outside the scope of the engagement without Client consent.
11. Termination & Suspension
Either party may terminate builds per the executed agreement. Deposits for work already performed remain non-refundable. Either party may terminate maintenance with 14 days' written notice. Upon termination, client maintains ownership of deliverables. We may suspend services for overdue amounts after notice.
12. Dispute Resolution & Governing Law
Parties will attempt to resolve disputes informally first. These Terms are governed by the laws of the State of New Hampshire, United States. In the event of litigation, the prevailing party may recover reasonable attorneys' fees.
13. Data Protection
Our Privacy & Data Protection Policy describes how we handle data, credentials, and security. Client use of services indicates acceptance of that Policy.
14. Force Majeure
Neither party is liable for delays caused by events beyond reasonable control, provided the affected party notifies the other promptly.
15. Miscellaneous
These Terms may be updated; material changes are communicated in advance. The executed proposal/SOW and these Terms constitute the entire understanding between the parties. If a provision is invalid, remaining provisions remain in force.
For notices regarding these Terms: contact@zeitra.ai